(New) The Difference Between Customer-Centric and Customer Satisfaction A customer-centric management approach means adopting the customer's perspective in a true sense and daring to state things that may be hard for them … 2025-11-10 Noriyuki Morimoto For what does salary compensate? For what do employees consider their salary and bonuses to compensate? Is it common sense to see it as compensation for work? Are those who see it as … 2025-10-27 Noriyuki Morimoto The Philosophy of “You Can Do Anything” That Exceeds Expectations I would like to consider two distinct hypothetical types of human talent. One is “debt talent,” who works under the debt of expectation. The other is … 2025-10-14 Noriyuki Morimoto Do financial institutions ask customers who order tonkatsu about their health? According to a principle set by the Financial Services Agency, financial institutions should “understand the customer's asset status, experience of tr… 2025-09-29 Noriyuki Morimoto Compensation for drivers of change In corporate HR systems, compensation is predetermined, and therefore includes an element of expected contribution. Compensation based on expectation … 2025-09-16 Noriyuki Morimoto Investment is not to own assets Investing in stocks and bonds is not the same as buying securities. Securities as investment assets are instruments that represent property rights, an… 2025-09-01 Noriyuki Morimoto The risk of investing is the risk taken for a prosperous life Asset formation is not an absolute necessity, but rather a means to achieve a more prosperous, better, and enjoyable life. Asset formation for retirem… 2025-08-18 Noriyuki Morimoto Advanced humans over advanced robots According to the customer-centric approach promoted by the Financial Services Agency, before financial institutions offer products such as investment … 2025-08-04 Noriyuki Morimoto What to say when asked what you do As long as we view occupations in terms of expertise, there is no such occupation as a corporate employee: one’s occupation would be defined by the fi… 2025-07-22 Noriyuki Morimoto The leisured but unhappy life of “window-side people” In a company, many employees end up not being promoted to senior management positions. Under Japan’s seniority system in the past, such sidelined empl… 2025-07-07 Noriyuki Morimoto 123…27»
